Subject: Ticket Assigned - Conversation with Shaikha Alaleeli
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:10:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaikha Alaleeli Shaikha Alaleeli                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shaikha alaleeli, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Yesterday I did not receive my order, and today I did not get any message that the order number Order # 9423395959 will arrive today Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi shaikha alaleeli, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423395959 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC040123002563     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502951000            01:43 PM, 03rd Apr                   Mohammad                   Good Afternoon Shaikha, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:52 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:57 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           02:01 PM, 03rd Apr                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but could not reach out to you on your address which you mentioned at time of placing the order.           02:01 PM, 03rd Apr                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           02:01 PM, 03rd Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:05 PM, 03rd Apr                   Mohammad                   Hi Shaikha, I have not received a response from you still, please confirm if we are still connected?           02:07 PM, 03rd Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:10 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977968