Subject: Ticket Assigned - Conversation with Noha Hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:07:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noha Hassan Noha Hassan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi noha hassan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:44 PM, 03rd Apr                   Mohammad                   Good Afternoon Noha, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:51 PM, 03rd Apr                     Noha Hassan                    Hello           01:51 PM, 03rd Apr                     Noha Hassan                    I want to return an item from my last order           01:52 PM, 03rd Apr                     Noha Hassan                    But its still processing in the app           01:52 PM, 03rd Apr                     Noha Hassan                    I already received it           01:52 PM, 03rd Apr                     Noha Hassan                    Heyyyyy           01:55 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:56 PM, 03rd Apr                     Noha Hassan                    Ok           01:56 PM, 03rd Apr                   Mohammad                   Thank you for your patience.           01:57 PM, 03rd Apr                     Noha Hassan                    Wlecome           01:58 PM, 03rd Apr                   Mohammad                   Could you please confirm us your order id: 7822868832?           01:58 PM, 03rd Apr                     Noha Hassan                    Yes           01:59 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           02:00 PM, 03rd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           02:00 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           02:00 PM, 03rd Apr                     Noha Hassan                    Its from thursday  i received it           02:00 PM, 03rd Apr                     Noha Hassan                    I want to return an item           02:01 PM, 03rd Apr                   Mohammad                   We understood your concern. But to create the return request the order status will have to updated.           02:02 PM, 03rd Apr                     Noha Hassan                    Why not updated till now           02:02 PM, 03rd Apr                   Mohammad                   After the status of the order will update you will be able to create the return request.           02:02 PM, 03rd Apr                     Noha Hassan                    Ok           02:03 PM, 03rd Apr                   Mohammad                   It is happening due to the technical issue.           02:03 PM, 03rd Apr                     Noha Hassan                    Ok           02:03 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           02:04 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:06 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977929