Subject: Ticket Assigned - Conversation with Saumya Sharma
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 09:13:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saumya Sharma Saumya Sharma                    Hi,  Could you please guide me how to place a return request on babyshop app!?           12:58 PM, 03rd Apr                   Mohammad                   Good Afternoon Saumya, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           12:58 PM, 03rd Apr                     Saumya Sharma                    Hi Khalid, I would like to return some items but I am not able to find the option for the same in the app. Could you help me with this?           12:59 PM, 03rd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:00 PM, 03rd Apr                     Saumya Sharma                    Sure           01:00 PM, 03rd Apr                   Mohammad                   Could you please confirm us the order id 9423594456?           01:00 PM, 03rd Apr                     Saumya Sharma                    That’s right.           01:00 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           01:02 PM, 03rd Apr                   Mohammad                   Kindly note that we will forward the issue to the concerned team to get the order status update.           01:03 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           01:03 PM, 03rd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:03 PM, 03rd Apr                     Saumya Sharma                    I have already received the order. I want to return few items.           01:04 PM, 03rd Apr                   Mohammad                   We understood your concern.           01:06 PM, 03rd Apr                   Mohammad                   Once we will have to update the order status.           01:06 PM, 03rd Apr                   Mohammad                   After that you will be able to create the return request.           01:07 PM, 03rd Apr                     Saumya Sharma                    Ok. When should I expect it to be updates?           01:07 PM, 03rd Apr                     Saumya Sharma                    *updated           01:07 PM, 03rd Apr                   Mohammad                   We cannot assure you about the timings but will try to resolve it as earliest as possible.           01:08 PM, 03rd Apr                     Saumya Sharma                    How many days to place a request for return?           01:09 PM, 03rd Apr                   Mohammad                   You have 14 days from the date of delivery to return the items.           01:10 PM, 03rd Apr                     Saumya Sharma                    Ok I hope it’ll be done before that.  Thanks for the info.           01:10 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:13 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977389