Subject: Ticket Assigned - Conversation with Sheldon Almeida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 09:11:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sheldon Almeida Sheldon Almeida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sheldon almeida, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  565820120            12:54 PM, 03rd Apr                   Mohammad                   Good Afternoon Sheldon, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:58 PM, 03rd Apr                     Sheldon Almeida                    Good afternoon Khalid, I'd like to return an order           12:59 PM, 03rd Apr                   Mohammad                   Could you please confirm us the order id 8423289181?           01:02 PM, 03rd Apr                     Sheldon Almeida                    Yes, the same           01:03 PM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           01:06 PM, 03rd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           01:06 PM, 03rd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           01:06 PM, 03rd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:06 PM, 03rd Apr                     Sheldon Almeida                    Sure           01:06 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           01:07 PM, 03rd Apr                     Sheldon Almeida                    No, that's all, thank you Khalid           01:08 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:11 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977362