Subject: Ticket Assigned - Conversation with abby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:04:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abby abby                    hi,,i already do what is the instruction for the return 3kd to me but until now i dont see any amount balance on my credit balance on your shop..           11:52 AM, 03rd Apr                     abby                    can u make it return the item to me same the mug..i dont know this process u telling..           11:53 AM, 03rd Apr                   Mohammad                   Good Afternoon Abby, Thank you for contacting Centrepoint, This is Khalid, I will by happy to help you.           11:54 AM, 03rd Apr                   Mohammad                   Could you please confirm us the order id 8419768727?           11:56 AM, 03rd Apr                     abby                    yes           11:56 AM, 03rd Apr                   Mohammad                   Thank you for the confirmation.           11:56 AM, 03rd Apr                 
     abby                    i try order and checkout i go my credit for payment but no amount of balance in the my credit           11:57 AM, 03rd Apr                   Mohammad                   Kindly note that we have checked and found a refund of amount KWD 3 in your My Credit wallet has been done.           11:57 AM, 03rd Apr                   Mohammad                   Could you please share with us the screenshot of the My credit wallet?           11:57 AM, 03rd Apr                     abby                             11:58 AM, 03rd Apr                   Mohammad                   Thank you for sharing the screenshot.           11:59 AM, 03rd Apr                   Mohammad                   Kindly note that we will forward the issue to the tech team to check the issue.           11:59 AM, 03rd Apr                   Mohammad                   We will inform you via the email once we will have any update.           12:00 PM, 03rd Apr                   Mohammad                  
  We request you to kindly allow us some time so that we can do the needful for you.           12:00 PM, 03rd Apr                     abby                    thank u           12:00 PM, 03rd Apr                   Mohammad                   Is there anything else I can assist you with?           12:01 PM, 03rd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:04 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976757