Subject: Ticket Assigned - Conversation with Sabah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 10:02:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sabah Sabah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sabah, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:47 PM, 02nd Apr                     Sabah                    Hi… my order no. Is 9423131488 … i received it yesterday and want to return a few items but the order history hasnt updated yet and is not showing me the return items option… its still showing processing!!!           01:49 PM, 02nd Apr                   Mohammad                   Good Afternoon Saba, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:49 PM, 02nd Apr                     Sabah                    Hi… my order no. Is 9423131488 … i received it yesterday and want to return a few items but the order history hasnt updated yet and is not showing me the return items option… its still showing processing!!!           01:50 PM, 02nd Apr                     Sabah                    ???           01:50 PM, 02nd Apr                     Sabah                    why so slow??           01:51 PM, 02nd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           01:51 PM, 02nd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           01:51 PM, 02nd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:51 PM, 02nd Apr                     Sabah                    I need to return some items           01:51 PM, 02nd Apr                   Mohammad                   We can understand your concern.           01:52 PM, 02nd Apr                     Sabah                    I will send u the ohotos of the items… u can request the return           01:52 PM, 02nd Apr                   Mohammad                   That is why we told you that first we will get the order status update from the concerned team.           01:52 PM, 02nd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           01:52 PM, 02nd Apr                     Sabah                    I already have the items… the status is delivered!!           01:53 PM, 02nd Apr                   Mohammad                   Once the status will update you will be able to create the return request.           01:56 PM, 02nd Apr                     Sabah                    Ok           01:57 PM, 02nd Apr                     Sabah                    How long will it take??           01:57 PM, 02nd Apr                   Mohammad                   We cannot assure you about the timings but will try to resolve it as earliest as possible.           02:00 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:02 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969618