Subject: Ticket Assigned - Conversation with Em Adam ❤️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 09:59:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Em Adam ❤️ Em Adam ❤️                    Hi           01:49 PM, 02nd Apr                     Em Adam ❤️                    Please i need to know           01:49 PM, 02nd Apr                     Em Adam ❤️                    Is my order processed           01:49 PM, 02nd Apr                   Mohammad                   Good Afternoon Adam, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:51 PM, 02nd Apr                     Em Adam ❤️                    Israa not Adam           01:52 PM, 02nd Apr                     Em Adam ❤️                    8423705459           01:52 PM, 02nd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:53 PM, 02nd Apr                   Mohammad                   Thank you for your patience.           01:55 PM, 02nd Apr                   Mohammad                   We have checked and it appears that the following order number: 8423705459 was not placed successfully.           01:55 PM, 02nd Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8423705481.           01:55 PM, 02nd Apr                     Em Adam ❤️                    Oki thank you           01:55 PM, 02nd Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 8423705481.           01:55 PM, 02nd Apr                     Em Adam ❤️                    Then?           01:56 PM, 02nd Apr                     Em Adam ❤️                    The order is processed or no?           01:56 PM, 02nd Apr                   Mohammad                   Yes order is processed successfully but with the order id 8423705481           01:56 PM, 02nd Apr                     Em Adam ❤️                    Oki great           01:56 PM, 02nd Apr                     Em Adam ❤️                    Because they already deduct the money           01:57 PM, 02nd Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           01:57 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           01:57 PM, 02nd Apr                     Em Adam ❤️                    No thank you           01:57 PM, 02nd Apr                     Em Adam ❤️                    ????           01:57 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:59 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969597