Subject: Ticket Assigned - Conversation with Hamada Kata
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 09:49:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamada Kata Hamada Kata                    السلام عليكم           01:35 PM, 02nd Apr                     Hamada Kata                    Hi           01:35 PM, 02nd Apr                     Hamada Kata                             01:36 PM, 02nd Apr                     Hamada Kata                             01:36 PM, 02nd Apr                     Hamada Kata                    Money have been deducted from Acc           01:36 PM, 02nd Apr                     Hamada Kata                    Then nw how they tell not done           01:37 PM, 02nd Apr                     Hamada Kata                    ???           01:37 PM, 02nd Apr                   Mohammad                   Good Afternoon Hamada, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:42 PM, 02nd Apr                     Hamada Kata                    thnx           01:42 PM, 02nd Apr                   Mohammad                   Thank you for your patience.           01:44 PM, 02nd Apr                   Mohammad                   We have checked and it appears that the following order number: 8423594785 was not placed successfully.           01:45 PM, 02nd Apr                   Mohammad                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8423596430.           01:45 PM, 02nd Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 8423596430.           01:45 PM, 02nd Apr                     Hamada Kata                    so this is my new placed order ??           01:46 PM, 02nd Apr                     Hamada Kata                    and shown is paid right ?           01:46 PM, 02nd Apr                   Mohammad                   Yes your new order has been placed successfully.           01:47 PM, 02nd Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           01:48 PM, 02nd Apr                     Hamada Kata                    ok           01:48 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           01:48 PM, 02nd Apr                     Hamada Kata                    no thnx           01:48 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:49 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969524