Subject: Ticket Assigned - Conversation with Arsalan Jamil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 09:39:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arsalan Jamil Arsalan Jamil                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  arsalan jamil Bot:  Hi arsalan jamil, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order#9422501492 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9422501492 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823003080     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567697198            01:20 PM, 02nd Apr                     Arsalan Jamil                    My order no is  9422501492 it was deliver to me before 3 days back  but my order status still showed its not deliver to me.. Can you please update your system so that i want to exchange 1 item           01:25 PM, 02nd Apr                   Mohammad                   Good Afternoon Arsalan, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:31 PM, 02nd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           01:33 PM, 02nd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           01:33 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:38 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969454