Subject: Ticket Assigned - Conversation with Abhishek
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 09:15:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abhishek Abhishek                    Hi i ordereded shop online fro max app But its wrong colour i recieved           01:00 PM, 02nd Apr                     Abhishek                    I ordered this           01:01 PM, 02nd Apr                     Abhishek                    I recieve this           01:01 PM, 02nd Apr                   Mohammad                   Good Afternoon Abhishek, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:01 PM, 02nd Apr                     Abhishek                    I need the same colour I ordered please..?           01:02 PM, 02nd Apr                   Mohammad                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           01:02 PM, 02nd Apr                   M
 ohammad                   Please allow me a moment to check this for you.           01:03 PM, 02nd Apr                   Mohammad                   Kindly note that we will create the return request for you but you will only get the refund in the online return request.           01:06 PM, 02nd Apr                   Mohammad                   Once the refund will credited you can place the order for the correct item.           01:07 PM, 02nd Apr                   Mohammad                   We would like to inform you that a return request has been created for order No. 9423576560 for the item Solid Slip on Sneakers dated on 02/04/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:09 PM, 02nd Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summthrough the tracking number RP040223003362.           01:09 PM, 02nd Apr                   Mohammad     
               We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:10 PM, 02nd Apr                   Mohammad                   Once the refund of amount AED 70 will be done, it may take upto 7-14 days to reflect in your bank account.           01:10 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           01:11 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:14 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969256