Subject: Ticket Assigned - Conversation with Fathima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 09:05:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fathima Fathima                    Get           12:49 PM, 02nd Apr                     Fathima                    Hey           12:50 PM, 02nd Apr                     Fathima                    Any updates?           12:50 PM, 02nd Apr                   Mohammad                   Good Afternoon Fathima, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           12:53 PM, 02nd Apr                     Fathima                    Actually I placed an order and received it           12:53 PM, 02nd Apr                     Fathima                    But I did not get shukrans           12:53 PM, 02nd Apr                     Fathima                    And inn the app it’s showing the order is processing           12:54 PM, 02nd Apr                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           12:54 PM, 02nd Apr                     Fathima                             12:54 PM, 02nd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:56 PM, 02nd Apr                   Mohammad                   We would like to inform that we have checked and found there are 73 shukran points in your account.           12:57 PM, 02nd Apr                     Fathima                    But for this order I should receive 23 shukrans           12:58 PM, 02nd Apr                     Fathima                    73 is for other order           12:58 PM, 02nd Apr                   Mohammad                   Thank you for the clarfication.           12:59 PM, 02nd Apr                     Fathima                    Ya           12:59 PM, 02nd Apr                     Fathima                    Nee shukrans is not yet updated           12:59 PM, 02nd Apr                   Mohammad                   Kindly note that we will forward the issue to the concerned team to get the order status update.           12:59 PM, 02nd Apr                   Mohammad                   Once the order status will update you will receive the shukran points in your account.           01:00 PM, 02nd Apr                     Fathima                    I received the order           01:00 PM, 02nd Apr                     Fathima                    But in the app it’s still showing processing           01:00 PM, 02nd Apr                     Fathima                    Y is it like that           01:00 PM, 02nd Apr                   Mohammad                   But the order status is still showing in progress.           01:00 PM, 02nd Apr                   Mohammad                   Kindly note that you will get the shukran point after status update.           01:01 PM, 02nd Apr                     Fathima                    Ok           01:01 PM, 02nd Apr                     Fathima                    Y?           01:01 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           01:01 PM, 02nd Apr                     Fathima                    It should show that it is delivered nah?           01:01 PM, 02nd Apr                     Fathima                    ?           01:01 PM, 02nd Apr                   Mohammad                   Due to some technical issue it is happening           01:02 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:05 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969198