Subject: New Reply Received - Splash - Defect in fabric
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:58:56 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Splash - Defect in fabric  Ticket comment <div dir="ltr">Hi Team,<div><br></div>
<div>I keep emailing Splash, see the snapshot for your reference and speak to your representative on 31.3 ,2023 because the case is still open. Please give me a call at 0569424019 or leave your phone number so I can call you and go over the entire history of the defect in the fabric and dissatisfaction with the product.<br>
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<div>Tell your supervisor to assign one specific employee to handle the problem whenever multiple people are coordinating for the specific issue, the matter won't be resolved. Due to the involvement of several parties in my case, the issue has not yet been resolved.<br>
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<div>Kindly do the needful.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjM1ODg3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1R7wcnR_zju2-aGh603gNB3GBM25aMMSmndoinS8sCE" data-id="2044016358871" alt="image.png" width="472" height="267"><br>
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<div>Thanks &amp; Regards</div>
<div>Mohammed Javed</div>
<div>0569424019</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 2, 2023 at 11:20 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5926927</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5926927<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Mohammed,<br><br>
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<div dir="ltr">Thank you for getting in touch with Splash.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to ask you kindly share with us the invoice receipt with us once you will have it with you so that we will assist you further.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Splash </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5926927