Subject: Ticket Assigned - Conversation with ~ stephy
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:55:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ~ stephy ~ stephy                    Hello           12:36 PM, 02nd Apr                   Mohammad                   Good Afternoon Stephy, Thank you for contacting Max, This is Khalid, How may I assist you today?           12:39 PM, 02nd Apr                     ~ stephy                    Good afternoon  I have not received my refund for the items I have returned to the pickup person.           12:40 PM, 02nd Apr                     ~ stephy                    I have returned the items days back.           12:40 PM, 02nd Apr                     ~ stephy                    ..           12:42 PM, 02nd Apr                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           12:44 PM, 02nd Apr                     ~ stephy                    Okay           12:45 PM, 02nd Apr                  
  Mohammad                   Thank you for your patience/           12:47 PM, 02nd Apr                   Mohammad                   As per the order details your order is ready for pickup at the store.           12:47 PM, 02nd Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           12:48 PM, 02nd Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           12:48 PM, 02nd Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           12:48 PM, 02nd Apr                     ~ stephy                             12:49 PM, 02nd Apr                     ~ stephy                    Sorry I have a problem regarding this order 9421997761           12:50 PM, 02nd Apr                     ~ stephy 
                    The items have been picked up. Days back , but I have not got my refund for the returns of the items.           12:51 PM, 02nd Apr                   Mohammad                   Thank you for sharing the order id.           12:52 PM, 02nd Apr                   Mohammad                   Kindly note that your items have been reached at the warehouse.           12:52 PM, 02nd Apr                   Mohammad                   And we will forward the issue to the warehouse team to expedite the refund.           12:52 PM, 02nd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:53 PM, 02nd Apr                     ~ stephy                    And my refund?           12:53 PM, 02nd Apr                     ~ stephy                    Okay           12:53 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           12:53 PM, 02nd Ap
 r                     ~ stephy                    No thank you.           12:54 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:55 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969104