Subject: Ticket Assigned - Conversation with Sara
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:50:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Hello.           12:27 PM, 02nd Apr                     Sara                    This is regarding an order number 9418927160           12:27 PM, 02nd Apr                     Sara                    Item is not as I expected it to be and I tried to return it. I was told someone will come and pick it up. It’s been more than 2 weeks and I’m still waiting for it to be picked up.           12:28 PM, 02nd Apr                     Sara                    I can’t even get the new one until this one is returned.           12:29 PM, 02nd Apr                     Sara                    Can someone please look into the issue?           12:29 PM, 02nd Apr                   Mohammad                   Good Afternoon Sara, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           12:35 PM, 02nd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 PM, 02nd Apr                     Sara                    Thanks           12:37 PM, 02nd Apr                   Mohammad                   Thank you for your patience.           12:39 PM, 02nd Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:39 PM, 02nd Apr                   Mohammad                   We will forward your issue to the courier team to expedite the collection process.           12:40 PM, 02nd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:40 PM, 02nd Apr                     Sara                    See the thing is I can’t even leave the house in peace in case someone come to pickup the item in my absence.           12:41 PM, 02nd Apr                   Mohammad                   Kindly let us know your preferred time so that we will forward the same to the team.           12:44 PM, 02nd Apr                     Sara                    Anytime after 11:00AM           12:44 PM, 02nd Apr                   Mohammad                   Thank you for the confirmation           12:45 PM, 02nd Apr                   Mohammad                   We will forward the same to the courier team to collect the order after 11AM           12:45 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           12:45 PM, 02nd Apr                     Sara                    Nope. That’s all           12:46 PM, 02nd Apr                     Sara                    Please have the courier team pickup the item ASAP. So I can at least get a new one           12:46 PM, 02nd Apr                   Mohammad                   We will try to pickup it up at the earliset.           12:49 PM, 02nd Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           12:49 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           12:49 PM, 02nd Apr                     Sara                    Thanks for your help Khalid. Have a good day ahead!           12:49 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5969063