Subject: Ticket Assigned - Conversation with Al Hamdu Le allah
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:30:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Al Hamdu Le allah Al Hamdu Le allah                    Hi           12:02 PM, 02nd Apr                   Mohammad                   Good Afternoon Kholoud , Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:05 PM, 02nd Apr                     Al Hamdu Le allah                    I placed an order 5 days ago. I got the order yesterday morning but one of the items is not the same as I requested.  I went to Max store for return but the item doesn’t have a code and the staff couldn’t find it in the system. I received it with no code. I would like to return please           12:08 PM, 02nd Apr                     Al Hamdu Le allah                             12:08 PM, 02nd Apr                     Al Hamdu Le allah                             12:08 PM, 02nd Apr                     Al Hamdu Le allah                             12:09 PM, 02nd Apr                   Mohammad                   Thank you for your patience.           12:14 PM, 02nd Apr                   Mohammad                   As per the order 9422875704 details you have returned the four items at the store and they did the refund of amount AED 250 as refund voucher.           12:15 PM, 02nd Apr                     Al Hamdu Le allah                    Yes but still the pants           12:15 PM, 02nd Apr                     Al Hamdu Le allah                    They couldn’t find the code so I still have it           12:16 PM, 02nd Apr                     Al Hamdu Le allah                    I received it with no code and it is not the one that I wanted           12:16 PM, 02nd Apr                   Mohammad                   In the order id 9422875704 as we can check there are only 4 items and you returned all of them.           12:17 PM, 02nd Apr                     Al Hamdu Le allah                    I still have the item           12:17 PM, 02nd Apr                   Mohammad                   Kindly confirm us if you are concerning about the order id 9422875704 ?#           12:19 PM, 02nd Apr                     Al Hamdu Le allah                    I had 2 orders           12:20 PM, 02nd Apr                     Al Hamdu Le allah                    The staff returned some and exchanged some           12:20 PM, 02nd Apr                     Al Hamdu Le allah                    But she couldn’t return this item as no code           12:20 PM, 02nd Apr                     Al Hamdu Le allah                             12:21 PM, 02nd Apr                   Mohammad                   Kindly let us know the name of the item you wish to return.           12:21 PM, 02nd Apr                     Al Hamdu Le allah                             12:22 PM, 02nd Apr                   Mohammad                   Thank you for the confirmation.           12:22 PM, 02nd Apr                   Mohammad                   Please hold for a moment.           12:22 PM, 02nd Apr                   Mohammad                   Kindly note that this item All-Over Floral Print Wide Leg Pants is in the order id 9422875704 and we are not longer able to create the return request as you have received the full amount against the same order.           12:25 PM, 02nd Apr                     Al Hamdu Le allah                    No worries thank you           12:26 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           12:26 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:30 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5968922