Subject: Ticket Assigned - Conversation with Hi Im Teja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:23:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Im Teja Hi Im Teja                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi im teja, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:14 PM, 02nd Apr                     Hi Im Teja                    Sure           12:14 PM, 02nd Apr                     Hi Im Teja                    I received my order on Friday @5pm           12:14 PM, 02nd Apr                     Hi Im Teja                    But the status still shows processing because of which I couldnt raise the return request on the shoes which r oversized           12:15 PM, 02nd Apr                   Mohammad                   Good Afternoon Teja, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:16 PM, 02nd Apr                   Mohammad                   Please allow me a moment to check this for you.           12:17 PM, 02nd Apr                     Hi Im Teja                    Pls help me raise the return request for my shoes           12:17 PM, 02nd Apr                   Mohammad                   Thank you for your patience.           12:17 PM, 02nd Apr                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to update the order status.           12:18 PM, 02nd Apr                   Mohammad                   Once the status will update we will inform you the same via email.           12:18 PM, 02nd Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:18 PM, 02nd Apr                     Hi Im Teja                    Pls do it today so that I will raise the return request           12:18 PM, 02nd Apr                     Hi Im Teja                    Okk           12:19 PM, 02nd Apr                   Mohammad                   Is there anything else I can assist you with?           12:19 PM, 02nd Apr                     Hi Im Teja                    No thanks           12:21 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:22 PM, 02nd Apr                     Hi Im Teja                    Once done pls msg me on +97455153585           12:22 PM, 02nd Apr                   Mohammad                   We would like to inform you that we can only reach out to you via email.           12:22 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:23 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5968874