Subject: Ticket Assigned - Conversation with Ratheesh Unni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 08:10:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ratheesh Unni Ratheesh Unni                    Hi can i able to collect my order from the near by store today is that possible           12:00 PM, 02nd Apr                   Mohammad                   Good Afternoon Ratheesh, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:01 PM, 02nd Apr                     Ratheesh Unni                    This is my order 8423219277 i asking from yesterday           12:01 PM, 02nd Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:02 PM, 02nd Apr                   Mohammad                   Thank you for your patience/           12:03 PM, 02nd Apr                   Mohammad                   We are sorry to inform you that as per our policy we won't be able to change your del
 ivery mode once the order has been placed successfully.           12:03 PM, 02nd Apr                     Ratheesh Unni                    Ok then where is my order           12:03 PM, 02nd Apr                   Mohammad                   Kindly note that we have already forwarded the issue to the delivery team.           12:03 PM, 02nd Apr                     Ratheesh Unni                    From yesterday am hearing the same           12:04 PM, 02nd Apr                   Mohammad                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:04 PM, 02nd Apr                     Ratheesh Unni                    Sir atleast tell me when it eill arrive so that i can arrange somebody to collect if am not here also           12:05 PM, 02nd Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to ha
 ve.           12:06 PM, 02nd Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           12:06 PM, 02nd Apr                     Ratheesh Unni                    Ok thank u for understanding because after few days am going for vecation and before thay i need to collect this thats why am asking anyway thank u           12:07 PM, 02nd Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:09 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5968793