Subject: New Reply Received - Order no. 9405092372
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 07:50:38 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Order no. 9405092372  Ticket comment <div dir="auto">
<div dir="auto"></div>Hello <div dir="auto"><br></div>
<div dir="auto">I have attached the video below please look into the matter.</div>
<div dir="auto">The wheels are not turning.The front wheels</div>
<div dir="auto">U can see in the video clearly.</div>
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<div dir="auto">Thankyou</div>
<div dir="auto">Fatema </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 2 Apr, 2023, 6:18 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr"><span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Fatema,</span></div>
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<span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank you for contacting Centrepoint.</span><br style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
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<div dir="ltr" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We apologies for the inconvenience caused. </div>
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<div dir="ltr" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would be happy to help you. However for us to check and investigate, we would need some more information.<br><br>Please provide us with ​the video of the item in MP4 format and less than 20MB of size showing issue so that we can assist you further.<br><br>Looking forward to hearing from you.</div>
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<span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank You,</span><br style='box-sizing:border-box;font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Centrepoint Support Team</span>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016356125'>VID_20230331_182614_01_01_01.mp4</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016356127'>VID_20230331_182614_01_01_02.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963493