Subject: New Reply Received - RETURN REQUEST ORDER NO 9419667772
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Apr 2023 05:29:34 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  RETURN REQUEST ORDER NO 9419667772  Ticket comment <div dir="auto">
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<div dir="auto">I have already replied to your email and was expecting feedback from your end but you are ignoring all my messages!! No one even xalled me back after submitting the complaint.</div>
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<div dir="auto">This is not a proper way to deal with customers, it is quite disappointing. </div>
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<div dir="auto">Regards</div>
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<div dir="auto">Nahla</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; 
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<div>Date: 02/04/2023 09:23 (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: RETURN REQUEST ORDER NO 9419667772 </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5952288</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5952288<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Nahla,</div>
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<div><span rel="tempredactor" dir="ltr">Thank you getting in touch with Centrepoint.</span></div>
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<div><span rel="tempredactor" dir="ltr" style="">We see that you want to return your Lee Cooper Hat Applique T-shirt with Short Schiffli Sleeves which you ordered from our website in March. </span></div>
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<div><span rel="tempredactor" dir="ltr">As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on 3/15/23, so we won't be able to initiate a return request here. </span></div>
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<div><span rel="tempredactor" style="">For any further information on return, please visit the below link: </span></div>
<div><span rel="tempredactor" style=""><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a></span></div>
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<div><span rel="tempredactor" dir="ltr" style="">We thank you for your understanding and cooperation. <br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0)">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952288