Subject: Note Added - [#5915448] Conversation with Cristina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 20:56:18 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915448    Subject:  Conversation with Cristina   Requester: Cristina    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM5A78A3EA630D440ABE7B9007AFF0941A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please take it back &amp; replace with new piece. Item delivered is having manufacturing defect.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Remarks: Delivered damage (QC issue)</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 31 March 2023 3:01 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5915448] - Conversation with Cristina</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">Any advise on the below case</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 31, 2023 2:44 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5915448] - Conversation with Cristina</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Kindly update us further on the following issue.<br>
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Problem Statement: Return/replacement <br>
Order Date : Mar 23, 2023<br>
Order ID: 9421520222<br>
Tracking ID: FP032323002417<br>
Assistance Required: Need assistance<br>
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item: 162180739 -- Disney Mickey Mouse Themed 3-in-1 Stroll 'N Trike<br>
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Issue Description: Customer stating that "back wheel are defective. its short, cant reach to the lock so its dangerous as wheel cannot be locked. please do the necessary, either u replace the wheel or u replace the whole. The other wheel (backwheel is short
 and does not reaching the lock. so it cannot be locked and its not safe".<br>
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PFA and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Sun, 26 Mar at 11:14 AM
<span class="separator">, Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Dear Ankkur</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>From: Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 25, 2023 12:51 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5915448] - Conversation with Cristina</span></div>
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<b><i><span lang="EN-US" style='font-size:13.5pt;font-family:"-Apple-System",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team,<br>
<br>
Problem Statement: Return/replacement <br>
Order Date : <br>
Order ID: <br>
Tracking ID: <br>
Assistance Required: Need assistance<br>
<br>
item: 162180739 -- Disney Mickey Mouse Themed 3-in-1 Stroll 'N Trike<br>
<br>
Issue Description: Customer stating that "back wheel are defective. its short, cant reach to the lock so its dangerous as wheel cannot be locked. please do the necessary, either u replace the wheel or u replace the whole. The other wheel (backwheel is short
 and does not reaching the lock. so it cannot be locked and its not safe".<br>
<br>
PFA and assist in further course of action.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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