Subject: New Reply Received - Conversation with me_simmi ?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 13:43:45 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Conversation with me_simmi ?  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">Here is the item which is showing in returned state but no refund received yet.</div>
<div dir="auto">Also can u share breakup per item of refund amount received. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto">Simmi</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 29 Mar 2023, 12:27 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5857908</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5857908<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Simmi,<br><br>
</div>
<div dir="ltr">Thank you for getting in touch with Max.<br><br>We apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have checked and found that we have received the 6 items under your order id 9418020499 and refunded you the amount of AED 184 + AED 66.4 on to your original mode of payment.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We request you to kindly confirm the full name of the 7th item for which the refund is pending so that we can check and assist you accordingly.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​Following are the items we have received :</div>
<div dir="ltr">1) Textured Tiered Dress with Short Puff Sleeves<br>2) Textured Tiered Dress with Short Puff Sleeves<br>3) Solid Round Neck Dress with Short Sleeves and Shirring Detail<br>4) Peter Pan Collar Shirt with Chiffon Sleeves<br>5) All Over Print Polo T-shirt with Short Sleeves<br>6) Textured Dobby Shirt with Short Sleeves and Pocket<br>
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<div dir="ltr">​</div>
<div dir="ltr">Looking forward to hear from you soon.<br>
</div>
<div dir="ltr">​<br>
</div>
</div>
<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Max </span>Support Team</div></div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044016240258'>Screenshot_20230331_173122_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857908