Subject: Ticket Assigned - Conversation with Rashmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 05:43:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rashmi Rashmi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rashmi Bot:  Hi rashmi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4723208817 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  009477072346            09:28 AM, 31st Mar                     Rashmi                    Okay thanks           09:28 AM, 31st Mar                     Rashmi                    Agent will contact me through this chat or over the phone?           09:32 AM, 31st Mar                   Mohammad                   Good Morning Rashmi, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           09:34 AM, 31st Mar                     Rashmi                    Good morning Khalid           09:35 AM, 31st Mar                     Rashmi                    Actually I ordered a stroller today morning because it mentioned the delivery date as today.           09:35 AM, 31st Mar                     Rashmi                    But in side note it mentioned that if my area is within Al Wakra delivery may take more days           09:36 AM, 31st Mar                   Mohammad                   We have checked and found you placed the order with us on Mar 31, 2023 and the expected date of delivery of your order is today.           09:36 AM, 31st Mar                   Mohammad                   Kindly note that once the order is out for delivery you will receive the call from the delivery agent.           09:36 AM, 31st Mar                     Rashmi                    Is there any way to collect my order from anywhere before 2pm?           09:37 AM, 31st Mar                   Mohammad                   We would like to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully           09:38 AM, 31st Mar                     Rashmi                    Okay then thanks           09:39 AM, 31st Mar                   Mohammad                   Is there anything else I can assist you with?           09:40 AM, 31st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           09:42 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5955928