Subject: Ticket Assigned - Conversation with ‏‏‎ ‎
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 14:02:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ‏‏‎ ‎ ‏‏‎ ‎                    Hello           05:46 PM, 30th Mar                     ‏‏‎ ‎                    Both of these orders have been delivered, there are some items in each order that I'd like to return           05:46 PM, 30th Mar                     ‏‏‎ ‎                    The status of the order still says processing           05:47 PM, 30th Mar                     ‏‏‎ ‎                    It's been delivered           05:47 PM, 30th Mar                     ‏‏‎ ‎                    I can't make a return request because the status still shows processing           05:47 PM, 30th Mar                     ‏‏‎ ‎                    Can you please update the status to delivered so i can go ahead and make a return request for the items           05:48 PM, 30th Mar                     ‏‏‎ ‎                    Thank you           05:48 PM, 30th Mar                     ‏‏‎ ‎                             05:48 PM, 30th Mar                     ‏‏‎ ‎                             05:48 PM, 30th Mar                   Mohammad                   Good Evening Wafaa, Thank you for contacting Max, This is Khalid, I will be happy to help you.           05:51 PM, 30th Mar                   Mohammad                   We would like to inform you that we will forward the issue to the concerned team to get the status update.           05:53 PM, 30th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           05:53 PM, 30th Mar                     ‏‏‎ ‎                    How long will it take           05:54 PM, 30th Mar                     ‏‏‎ ‎                    A return is only doable within 14 days i believe           05:54 PM, 30th Mar                     ‏‏‎ ‎                    Im afraid the update won't be done on time           05:54 PM, 30th Mar                   Mohammad                   We cannot assure you about the timings but will try to resolve it as earliest as possible.           05:57 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           05:59 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:01 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952572