Subject: Ticket Assigned - Conversation with Nahla Alnakkash
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 10:57:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nahla Alnakkash Nahla Alnakkash                    Hi           02:28 PM, 30th Mar                   Mohammad                   Good Afternoon Nahla, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?           02:29 PM, 30th Mar                     Nahla Alnakkash                    I had requested return of item ftom order 9419667772 but no one came to collect it, it was damaged, I repurchased item ,           02:29 PM, 30th Mar                     Nahla Alnakkash                    I had requested return of item ftom order 9419667772 but no one came to collect it, it was damaged, I repurchased item ,           02:30 PM, 30th Mar                     Nahla Alnakkash                    What is 5he status of return???           02:30 PM, 30th Mar                   Mohammad                   Thank you for sharing the order details
 . Please allow me a moment to check this for you.           02:31 PM, 30th Mar                     Nahla Alnakkash                    I cannot reinitiate return request           02:31 PM, 30th Mar                   Mohammad                   Thank you for your patience.           02:34 PM, 30th Mar                   Mohammad                   We have checked and not able to found any return request under the order id 9419667772.           02:34 PM, 30th Mar                   Mohammad                   Could you please check and share with us the correct order id for which you created the return request?           02:38 PM, 30th Mar                     Nahla Alnakkash                    Same order           02:39 PM, 30th Mar                     Nahla Alnakkash                    I cannot make another return request           02:40 PM, 30th Mar                   Mohammad                   We have checked and found this order exceeded the 14 days return policy hence you are not able 
 to view the return option.           02:44 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           02:46 PM, 30th Mar                     Nahla Alnakkash                    This is not my mistake  submitted request after a few days of!           02:46 PM, 30th Mar                     Nahla Alnakkash                    I repurchased the same item           02:46 PM, 30th Mar                     Nahla Alnakkash                    I need to return it           02:47 PM, 30th Mar                     Nahla Alnakkash                    Ecausr I already submitted return request           02:47 PM, 30th Mar                     Nahla Alnakkash                    Why it is not showing?           02:48 PM, 30th Mar                     Nahla Alnakkash                    On system           02:48 PM, 30th Mar                   Mohammad                   We have checked and not found any return request for the same order.           02:48 P
 M, 30th Mar                     Nahla Alnakkash                    You mean you will not return           02:49 PM, 30th Mar                   Mohammad                   If you raised a return request kindly share with us the screenshot of the same from your order history.           02:49 PM, 30th Mar                     Nahla Alnakkash                    Give me your contact no pls           02:49 PM, 30th Mar                     Nahla Alnakkash                    I don't usually take screenshot           02:49 PM, 30th Mar                   Mohammad                   You can take the screenshot at this moment also from the order history as it must be showing the return request raised by you.           02:51 PM, 30th Mar                     Nahla Alnakkash                    It is not showing           02:53 PM, 30th Mar                     Nahla Alnakkash                    I returned and reordered and received it           02:53 PM, 30th Mar                   Mohammad            
        We are sorry to inform you but we will not be able to create the return request for you post 14 days as per the policy.           02:54 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           02:57 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951000