Subject: Ticket Assigned - Conversation with Rheizel Anne Soleto
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 10:23:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rheizel Anne Soleto Rheizel Anne Soleto                    Hi! I received a damaged item. How can I make a replacement for it?           02:08 PM, 30th Mar                     Rheizel Anne Soleto                             02:08 PM, 30th Mar                     Rheizel Anne Soleto                             02:08 PM, 30th Mar                     Rheizel Anne Soleto                             02:09 PM, 30th Mar                   Mohammad                   Good Afternoon Rheizel, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           02:09 PM, 30th Mar                     Rheizel Anne Soleto                    Thank you for getting back to me           02:10 PM, 30th Mar                     Rheizel Anne Soleto                    I already send these pictures to your email; [email-masked]           02:10 PM, 30
 th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:11 PM, 30th Mar                     Rheizel Anne Soleto                    Thank you           02:12 PM, 30th Mar                   Mohammad                   Thank you for your patience.           02:14 PM, 30th Mar                   Mohammad                   Kindly note that we have refunded you the amount of AED 21 for the damaged item you received.           02:15 PM, 30th Mar                   Mohammad                   We would like to inform you that you do note need to return the items as we refunded you the amount as goodwill gesture.           02:15 PM, 30th Mar                     Rheizel Anne Soleto                    thank you so much! Appreciate your prompt assistance!           02:16 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           02:17 PM, 30th Mar  
                    Rheizel Anne Soleto                    That's all about it. Thank you so much           02:18 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           02:23 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950686