Subject: Ticket Assigned - Conversation with Kaye17??
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 10:00:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kaye17?? Kaye17??                    Hi good afternoon, I have complain for my recent order online           01:39 PM, 30th Mar                   Mohammad                   Good Afternoon Kaye, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:43 PM, 30th Mar                     Kaye17??                    Yes please. Last december I ordered online there was missing item, i emailed to you that I did not receive it but I did not get any refund           01:44 PM, 30th Mar                     Kaye17??                    And yesterday when I receive my order, again there is another item that is missing           01:45 PM, 30th Mar                     Kaye17??                    Kindly please check           01:45 PM, 30th Mar                     Kaye17??                             01:46 PM, 30th Mar                     K
 aye17??                    I did not receive the yellow skirt           01:46 PM, 30th Mar                     Kaye17??                    Also I cant make returns in the app because my order still in processing status even though I received it already           01:46 PM, 30th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:47 PM, 30th Mar                   Mohammad                   Please allow me a moment to check this for you.           01:47 PM, 30th Mar                     Kaye17??                    Please           01:48 PM, 30th Mar                   Mohammad                   Thank you for your patience.           01:51 PM, 30th Mar                   Mohammad                   Please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are i
 n good condition to be sent to you.           01:51 PM, 30th Mar                   Mohammad                   During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same.           01:52 PM, 30th Mar                     Kaye17??                    Refunded?           01:53 PM, 30th Mar                   Mohammad                   Kindly note that we have refunded you the amount of AED9.14 on to your original mode of payment against the cancelled item.           01:54 PM, 30th Mar                     Kaye17??                    Why 9 aed?           01:55 PM, 30th Mar                   Mohammad                   Kindly note that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:55 PM, 30th Mar                     Kaye17
 ??                    The amount of thag is32.50 aed           01:55 PM, 30th Mar                     Kaye17??                    Okay           01:55 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:56 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:59 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950488