Subject: Ticket Assigned - Conversation with Divya Mohan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:53:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Divya Mohan Divya Mohan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi divya mohan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722791248 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0329230014219     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  The link u sent is not working Agent:  Good afternoon Divya, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you. Agent:  We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:37 PM, 30th Mar                     Divya Mohan                    Please call through my number           01:38 PM, 30th Mar                   Mohammad                   Good Afternoon Diya, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:39 PM, 30th Mar                     Divya Mohan                    I will be available until 2PM.. when will I get my delivery           01:39 PM, 30th Mar                   Mohammad                   Thank you for sharing the concern.           01:39 PM, 30th Mar                   Mohammad                   Kindly note that our delivery partner delivers the order till 10Pm           01:40 PM, 30th Mar                     Divya Mohan                    They said delivery agent will call u soon.. still I dint receive any calls from ur side           01:40 PM, 30th Mar                   Mohammad                   We can understand your situation here.           01:40 PM, 30th Mar                     Divya Mohan                    Ask them to deliver on Sunday..           01:40 PM, 30th Mar                   Mohammad                   Kindly note that our delivery partner has to deliver multiple orders in a day hence it takes time.           01:40 PM, 30th Mar                     Divya Mohan                    I will not be available at that time..           01:41 PM, 30th Mar                     Divya Mohan                    Everyday Im available until  afternoon 2PM .. please note it down and deliver accordingly           01:42 PM, 30th Mar                     Divya Mohan                    Are u there?           01:42 PM, 30th Mar                   Mohammad                   Thank you for sharing the time.           01:42 PM, 30th Mar                   Mohammad                   We will forward the same to the delivery team to deliver your order as per your convenience.           01:43 PM, 30th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:43 PM, 30th Mar                     Divya Mohan                    Sunday if he can delivers afternoon before 2PMor else cancel my orders.thank you           01:43 PM, 30th Mar                   Mohammad                   We will reschedule the delivery for Sunday on the time you mentioned.           01:44 PM, 30th Mar                     Divya Mohan                    I hope u can understand my situation...           01:44 PM, 30th Mar                     Divya Mohan                    If possible send his number           01:44 PM, 30th Mar                     Divya Mohan                    Thanks           01:47 PM, 30th Mar                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           01:47 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:52 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950433