Subject: New Reply Received - FW: order 8421746190
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:45:01 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  FW: order 8421746190  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Mohammed</div>
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<div class="MsoNormal">Thank you for your follow up, I have today received only a partial refund on this order, the order value was 25 for 3 sets and you refund me 8.330 which is the value for 1 set.    I hope you can rectify this error.</div>
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<div class="MsoNormal">Best Regards </div>
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<div class="MsoNormal">Lubna </div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> 29 March 2023 07:30<br><b>To:</b> [email-masked]<br><b>Subject:</b> FW: order 8421746190</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5931847</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Khalid : </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Lubna,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with Centrepoint.<br><br>We apologize for the inconvenience caused to you.<br> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that the item is still available on the website on 50% off. You can place the order for new through this link : <a href="https://www.centrepointstores.com/kw/en/Home-and-Living/Dining-and-Serving/Dinnerware/Dinnerware/LIFESTYLE-Printed-16-Piece-Dinner-Set---Serve-4/p/164837911" rel="noreferrer">https://www.centrepointstores.com/kw/en/Home-and-Living/Dining-and-Serving/Dinnerware/Dinnerware/LIFESTYLE-Printed-16-Piece-Dinner-Set---Serve-4/p/164837911</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your understanding and cooperation with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>Centrepoint Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5931847:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931847