Subject: Ticket Assigned - Conversation with J A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:35:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with J A J A                    3           12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello J A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:45 PM, 30th Mar                     J A                    2           12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:45 PM, 30th Mar                     J A                    2           12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:45 PM, 30th Mar                     J A                    1           12:45 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:45 PM, 30th Mar                     J A                    [email-masked]           12:46 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:46 PM, 30th Mar                   Mohammad                   Good Afternoon Jaseena, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:55 PM, 30th Mar                   Mohammad                   Could you please confirm us if you are contacting us regarding the order id 9422910613?           12:59 PM, 30th Mar                   Mohammad                   We have checked and found that your full order has been cancelled and the refund of amount AED 65 + AED 120 for the same has been processed on to your original mode of payment.           01:05 PM, 30th Mar                   Mohammad                   And it may take upto 7-14 days to reflect in your account/           01:05 PM, 30th Mar                     J A                    Hi           01:06 PM, 30th Mar                     J A                    9422668709           01:06 PM, 30th Mar                     J A                    Regarding this order number?           01:06 PM, 30th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           01:10 PM, 30th Mar                   Mohammad                   Thank you for your patience.           01:13 PM, 30th Mar                   Mohammad                   As per the tracking details your order has been delivered to you on March 29.           01:13 PM, 30th Mar                     J A                    I need to change status of this order from processing to deliverd for return process.           01:14 PM, 30th Mar                     J A                    Same issue facing for order#9422909954           01:15 PM, 30th Mar                   Mohammad                   Thank you for the confirmation.           01:15 PM, 30th Mar                   Mohammad                   Kindly note that we will forward the issue to the concern team to get the status update.           01:16 PM, 30th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:16 PM, 30th Mar                     J A                    Ok. Thanks.. one more thing           01:16 PM, 30th Mar                     J A                    9422668709 for this order  I got a damaged Barbie lunch box .           01:17 PM, 30th Mar                   Mohammad                   Could you please share with us the image of the product showing issue?           01:19 PM, 30th Mar                     J A                             01:20 PM, 30th Mar                     J A                             01:20 PM, 30th Mar                     J A                             01:20 PM, 30th Mar                   Mohammad                   Thank you for sharing the images.           01:22 PM, 30th Mar                   Mohammad                   Could you please confirm us the name of the item Barbie Printed Lunch Box with Lid?           01:23 PM, 30th Mar                     J A                    Yes . This is item name.           01:23 PM, 30th Mar                     J A                    Do you able to place return request for all item in order.           01:24 PM, 30th Mar                   Mohammad                   We can create the return request for the damaged item you received.           01:25 PM, 30th Mar                     J A                    Ok.           01:25 PM, 30th Mar                   Mohammad                   Thank you for your patience.           01:28 PM, 30th Mar                   Mohammad                   Kindly note that we have created the return request for the damaged item.           01:29 PM, 30th Mar                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:29 PM, 30th Mar                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summthrough the tracking number RP033023003665.           01:29 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:32 PM, 30th Mar                     J A                    Ok . Really appreciated           01:32 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:34 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950305