Subject: Ticket Assigned - Conversation with Maham
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:27:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maham Maham                    Hey I had a few question about my order           12:53 PM, 30th Mar                   Mohammad                   Good Afternoon Maham, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:56 PM, 30th Mar                   Mohammad                   Could you please confirm us if you are contacting us regarding the order id 9422738541?           01:01 PM, 30th Mar                     Maham                    No it’s the one ending in 62           01:04 PM, 30th Mar                     Maham                             01:04 PM, 30th Mar                   Mohammad                   Thank you for the confirmation           01:09 PM, 30th Mar                   Mohammad                   As per the order details we have checked and found you have raised the return request under the order id 9421442862 and the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:10 PM, 30th Mar                     Maham                    Yes but the problem is I wrote it in the description I didn’t receive the earrings so if they come, I won’t be able to give them anything because I didn’t receive it           01:10 PM, 30th Mar                   Mohammad                   We are truly sorry that you did not receive your item.           01:12 PM, 30th Mar                   Mohammad                   Kindly wait for a moment so that we can do the needful for you.           01:12 PM, 30th Mar                     Maham                    Thank u           01:13 PM, 30th Mar                   Mohammad                   Thank you for your patience.           01:17 PM, 30th Mar                   Mohammad                   We would like to inform you that we have refunded you the amount of AED4.67 on to your original mode of payment as goodwill gesture.           01:18 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:20 PM, 30th Mar                     Maham                    That all thank u           01:20 PM, 30th Mar                     Maham                    Ahh that’s great I was about to ask if we could just get a replacement           01:20 PM, 30th Mar                   Mohammad                   Kindly note that we have refunded you the amount hence the replacement is not possible now.           01:22 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:23 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:27 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950243