Subject: Ticket Assigned - Conversation with Akshay Prabhakaran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:14:48 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akshay Prabhakaran Akshay Prabhakaran                    Hi           12:42 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:42 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:42 PM, 30th Mar                     Akshay Prabhakaran                    1           12:42 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Hello Akshay Prabhakaran , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:42 PM, 30th Mar                     Akshay Prabhakaran                    2           12:43 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:43 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:43 PM, 30th Mar                     Akshay Prabhakaran                    2           12:43 PM, 30th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:43 PM, 30th Mar                     Akshay Prabhakaran                    1           12:43 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:43 PM, 30th Mar                     Akshay Prabhakaran                    [email-masked]           12:43 PM, 30th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:43 PM, 30th Mar                   Mohammad                   Good Afternoon Akshay, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:56 PM, 30th Mar                     Akshay Prabhakaran                    Hi. I returned an item. But the refund is not processed yet.           12:57 PM, 30th Mar                   Mohammad                   Please allow me a moment to check this for you.           01:01 PM, 30th Mar                     Akshay Prabhakaran                    Ok           01:01 PM, 30th Mar                   Mohammad                   Thank you for your patience.           01:07 PM, 30th Mar                   Mohammad                   Please note, as per the return tracking ID : RP032723000205, we can see that your items has been received at warehouse on 28/03/23.           01:07 PM, 30th Mar                   Mohammad                   We would like to inform you that it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:07 PM, 30th Mar                   Mohammad                   Once the refund of amount AED 69 will be done, it will be refunded in your My credit wallet instantly.           01:08 PM, 30th Mar                     Akshay Prabhakaran                    Ok thank you.           01:08 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:10 PM, 30th Mar                     Akshay Prabhakaran                    No. That’s it.           01:10 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:13 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950152