Subject: Ticket Assigned - Conversation with Geraldine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 09:11:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Geraldine Geraldine                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  geraldine Bot:  Hi geraldine, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422379825 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507081949            12:48 PM, 30th Mar                   Mohammad                   Good Afternoon Geraldine, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:55 PM, 30th Mar                     Geraldine                    hello Khalid           12:56 PM, 30th Mar                     Geraldine                    i have a concern about my order - yesterday i contacted the helpdelsk to give the complete delivery address as i missed a call from delivery person           12:57 PM, 30th Mar                     Geraldine                    tpsday i see the order is cancelled as rejected by customer           12:57 PM, 30th Mar                   Mohammad                   As per the tracking details we have checked and found that order has been rejected at your end.           12:57 PM, 30th Mar                   Mohammad                   The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items.           12:58 PM, 30th Mar                     Geraldine                    Whats the story actually - never rejected           12:58 PM, 30th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           12:58 PM, 30th Mar                     Geraldine                    this is really poor service because items are no longer available online           12:58 PM, 30th Mar                   Mohammad                   Kindly confirm us if you have any call from the delivery agent or not.           12:58 PM, 30th Mar                     Geraldine                    i missed a call and returned it with few minutes. but there was no answer           12:59 PM, 30th Mar                     Geraldine                    hence i contacted centrepoint yesterday           01:00 PM, 30th Mar                     Geraldine                    so how do i get the items - is this the end or the order?\           01:01 PM, 30th Mar                   Mohammad                   Kindly note that once the items have already been initiated as a return we are unable to reship the items.           01:02 PM, 30th Mar                   Mohammad                   The items are received at the warehouse, a refund of amount AED 408 for the same has been processed dated on 3/30/23 on to your original mode of payment and an email notification for the same has been sent to you.           01:03 PM, 30th Mar                   Mohammad                   Is there anything else I can assist you with?           01:08 PM, 30th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:10 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5950124