Subject: Ticket Assigned - Conversation with Jason Arun Dsouza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 16:01:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jason Arun Dsouza Jason Arun Dsouza                    Customer:  Jason Arun Dsouza Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jason arun dsouza, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562551217            07:33 PM, 29th Mar                     Jason Arun Dsouza                    Hi           07:34 PM, 29th Mar                   Mohammad                   Good Evening Jason, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:35 PM, 29th Mar                     Jason Arun Dsouza                    Do you have exchange item available?           07:36 PM, 29th Mar                     Jason Arun Dsouza                    I want to exchange items           07:36 PM, 29th Mar                     Jason Arun Dsouza                    Want a bigger size of clothes           07:36 PM, 29th Mar                     Jason Arun Dsouza                    Is it possible?           07:36 PM, 29th Mar                     Jason Arun Dsouza                    Hi           07:37 PM, 29th Mar                     Jason Arun Dsouza                    You there?           07:37 PM, 29th Mar                   Mohammad                   Could you please confirm us your order id 9422597174?           07:38 PM, 29th Mar                     Jason Arun Dsouza                    Yes           07:40 PM, 29th Mar                     Jason Arun Dsouza                    This is the one           07:41 PM, 29th Mar                   Mohammad                   Thank you for the confirmation.           07:44 PM, 29th Mar                   Mohammad                   We would like to inform you that in order to exchange your Babyshop product you can visit and return the product to Babyshop/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           07:46 PM, 29th Mar                     Jason Arun Dsouza                    Yes           07:46 PM, 29th Mar                     Jason Arun Dsouza                    Same products will be available for exchange?           07:47 PM, 29th Mar                     Jason Arun Dsouza                    Hi           07:49 PM, 29th Mar                   Mohammad                   We cannot assure you if the same item will be available or not but you would have to check the same by visiting the store.           07:50 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           07:52 PM, 29th Mar                     Jason Arun Dsouza                    Yes           07:52 PM, 29th Mar                     Jason Arun Dsouza                    For returning I can do without visiting store?           07:53 PM, 29th Mar                   Mohammad                   You can also return the item through online return request but you will only get the refund against the same.           07:56 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           07:58 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:00 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5946088