Subject: Ticket Assigned - Conversation with Hi My Name Is Najwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 15:49:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi  My Name Is Najwa Hi  My Name Is Najwa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi  my name is najwa Bot:  Hi hi  my name is najwa, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97430734221            07:32 PM, 29th Mar                     Hi  My Name Is Najwa                    Welcome.           07:33 PM, 29th Mar                     Hi  My Name Is Najwa                    ??           07:34 PM, 29th Mar                   Mohammad                   Good Evening Najwa, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:35 PM, 29th Mar                     Hi  My Name Is Najwa                    Hi Khalid.           07:36 PM, 29th Mar                     Hi  My Name Is Najwa                    I have a question. I ordered 2 items. Unfortunately I realised the sized does not match. So I cancelled 1 item. But it says i still have to pay the same amount even after i cancel           07:37 PM, 29th Mar                     Hi  My Name Is Najwa                             07:37 PM, 29th Mar                     Hi  My Name Is Najwa                             07:37 PM, 29th Mar                     Hi  My Name Is Najwa                    It says COD non refund amount. I realise after few minutes. No so long.           07:38 PM, 29th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:39 PM, 29th Mar                     Hi  My Name Is Najwa                    Sure           07:39 PM, 29th Mar                   Mohammad                   Thank you for your patience.           07:41 PM, 29th Mar                   Mohammad                   We have checked and found that you placed the order as Cash on Delivery.           07:42 PM, 29th Mar                     Hi  My Name Is Najwa                    Yes.           07:42 PM, 29th Mar                   Mohammad                   As you did not paid any amount hence it is showing the message non refundable amount of QAR 31.           07:43 PM, 29th Mar                   Mohammad                   Regarding your total you will only have to pay the remaining amount of QAR 439 at the time of delivery.           07:43 PM, 29th Mar                     Hi  My Name Is Najwa                    So you mean now when they arrive to deliver the item, i just pay that 1 item?           07:44 PM, 29th Mar                     Hi  My Name Is Najwa                    Ahaa. Okay. Got it. Thank you for clarification. Appreciate it           07:44 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           07:45 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:48 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5946058