Subject: Ticket Assigned - Conversation with Celina Obeid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 14:32:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Celina Obeid Celina Obeid                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi celina obeid, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Evening Celina, Thank you for contacting Max, This is Samradh, I will be happy to help you. Agent:  We would like to inform you that we have already escalated your issue under complaint ID: 5942817. Agent:  Regarding Agent:  Apologies for the previous response We are truly sorry that your order status is still in processing. Agent:  We would request you to please provide us with the product ID which you want to return. Agent:  Hi Celina, I'm not getting a response from you. Are we still connected? Agent:  Hi Celina, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:14 PM, 29th Mar                     Celina Obeid                    Hi           06:18 PM, 29th Mar                   Mohammad                   Good Evening Celina, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:20 PM, 29th Mar                     Celina Obeid                    Good evening khaled           06:21 PM, 29th Mar                     Celina Obeid                             06:22 PM, 29th Mar                     Celina Obeid                    I talked to one of your colleages early morning           06:22 PM, 29th Mar                     Celina Obeid                    I have received 3 item           06:23 PM, 29th Mar                     Celina Obeid                    I need to return two but im unable.to do so           06:23 PM, 29th Mar                     Celina Obeid                    As the status still shows processing           06:23 PM, 29th Mar                     Celina Obeid                    Until now they did not update it           06:24 PM, 29th Mar                   Mohammad                   Thank you for sharing the concern.           06:28 PM, 29th Mar                   Mohammad                   Kindly note that we have checked and found you issue has already been escalated to the concerned team.           06:28 PM, 29th Mar                   Mohammad                   We request you to kindly allow us some more time so that we can get it update from the team.           06:29 PM, 29th Mar                     Celina Obeid                    Ok thank u           06:29 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:31 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945877