Subject: Ticket Assigned - Conversation with Crystel Huwae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 14:23:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Crystel Huwae Crystel Huwae                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi crystel huwae, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97433164771            05:52 PM, 29th Mar                   Mohammad                   Good Evening Crystel, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:58 PM, 29th Mar                   Mohammad                   Please allow me a moment to check this for you.           06:00 PM, 29th Mar                     Crystel Huwae                    I ordered the square shades but the one delivered is rounded in the bottom           06:01 PM, 29th Mar                   Mohammad                   Could you please confirm us your order id 4722593394?           06:03 PM, 29th Mar                     Crystel Huwae                    Yes           06:04 PM, 29th Mar                     Crystel Huwae                             06:05 PM, 29th Mar                     Crystel Huwae                    Thats the one i got instead of this ????           06:05 PM, 29th Mar                     Crystel Huwae                             06:05 PM, 29th Mar                   Mohammad                   Thank you for the confirmation.           06:07 PM, 29th Mar                   Mohammad                   Kindly note that we will get the status update from the concern team.           06:08 PM, 29th Mar                   Mohammad                   Once the order status will be update you will be able to create the return request.           06:08 PM, 29th Mar                   Mohammad                   We will also confirm you through the email.           06:08 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           06:11 PM, 29th Mar                     Crystel Huwae                    Will this item be replaced?           06:14 PM, 29th Mar                   Mohammad                   In online return request you will only get the refund.           06:15 PM, 29th Mar                     Crystel Huwae                    I only want my item be replaced with the correct item.           06:15 PM, 29th Mar                   Mohammad                   You can also visit the store in order to replace the size.           06:16 PM, 29th Mar                   Mohammad                   But kindly wait until the order status get update.           06:16 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           06:17 PM, 29th Mar                     Crystel Huwae                    Centerpoint DFC will be ok to replace the correct item?           06:18 PM, 29th Mar                   Mohammad                   Yes you can visit any Centrepoint store to get the item replaced.           06:19 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           06:21 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:23 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945844