Subject: Ticket Assigned - Conversation with Mary Joy Delalamon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:48:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mary Joy Delalamon Mary Joy Delalamon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mary joy delalamon Bot:  Hi mary joy delalamon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FC0328230005374 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4722528571 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0328230005374     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455202104            04:35 PM, 29th Mar                   Mohammad                   Good Evening Mary, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:38 PM, 29th Mar                   Mohammad                   We have checked and found as per the tracking details the order is rejected at your end while our team tried to deliver your order.           04:39 PM, 29th Mar                   Mohammad                   We request you to kindly confirm us your contact number : +97455202104?           04:40 PM, 29th Mar                     Mary Joy Delalamon                    Yes that's my contact number           04:40 PM, 29th Mar                     Mary Joy Delalamon                    I didn't cancel my order. I just requested another delivery timing but your driver is rude           04:41 PM, 29th Mar                   Mohammad                   Thank you for the confirmation.           04:41 PM, 29th Mar                   Mohammad                   We will forward the issue to the delivery team to expedite the delivery.           04:41 PM, 29th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:41 PM, 29th Mar                     Mary Joy Delalamon                    When the driver reached my location I was no longer there due to my working timing           04:42 PM, 29th Mar                     Mary Joy Delalamon                    Okay please. Thank you so much. Can I request delivery timing? So that the previous issue will not occur again?           04:43 PM, 29th Mar                   Mohammad                   Could you please share with us your preferred timings to deliver the order?           04:43 PM, 29th Mar                     Mary Joy Delalamon                    I am available from 11am up to 6:30pm           04:44 PM, 29th Mar                     Mary Joy Delalamon                    Beyond 6:30pm I am on duty.           04:44 PM, 29th Mar                   Mohammad                   Thank you for sharing the time.           04:44 PM, 29th Mar                     Mary Joy Delalamon                    Please do the needful and please don't cancel my order.           04:45 PM, 29th Mar                   Mohammad                   We will ask the delivery team to deliver your order in between the time you shared with us.           04:45 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           04:45 PM, 29th Mar                     Mary Joy Delalamon                    Okay sir. Thank you so much. Would I expect the delivery day tomorrow?           04:46 PM, 29th Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           04:47 PM, 29th Mar                     Mary Joy Delalamon                    Okay sir. Thank you so much           04:47 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:48 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945252