Subject: Ticket Assigned - Conversation with Chantal Touma
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 12:31:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chantal Touma Chantal Touma                             04:06 PM, 29th Mar                     Chantal Touma                             04:06 PM, 29th Mar                     Chantal Touma                    ?           04:07 PM, 29th Mar                     Chantal Touma                    I was waiting for your response           04:07 PM, 29th Mar                     Chantal Touma                    Who shall I call?           04:08 PM, 29th Mar                     Chantal Touma                    Yes... I was away for 5min Is it too much?           04:09 PM, 29th Mar                   Mohammad                   Good Evening Chantal, Thank you for contacting Max, This is Khalid, I will be happy to help you.           04:12 PM, 29th Mar                     Chantal Touma                    Hu khaled           04:12 PM, 29th Mar                     Chanta
 l Touma                    I got a wrong item           04:13 PM, 29th Mar                     Chantal Touma                             04:13 PM, 29th Mar                     Chantal Touma                    My order was:           04:13 PM, 29th Mar                     Chantal Touma                             04:13 PM, 29th Mar                     Chantal Touma                    Are you still with me?           04:14 PM, 29th Mar                     Chantal Touma                    Because I cannot see the blue tick           04:15 PM, 29th Mar                   Mohammad                   Could you please share with us the image of the item you received as wrong?           04:15 PM, 29th Mar                     Chantal Touma                             04:16 PM, 29th Mar                     Chantal Touma                    What is the next procedure?           04:18 PM, 29th Mar                   Mohammad                   Thank you for sharing the image.           04:20 PM, 29t
 h Mar                   Mohammad                   Kindly note that the wrong products can only be return and refund.           04:20 PM, 29th Mar                     Chantal Touma                    Ok           04:20 PM, 29th Mar                   Mohammad                   After getting the refund you can place the order again for the desired item           04:20 PM, 29th Mar                     Chantal Touma                    Ok           04:21 PM, 29th Mar                     Chantal Touma                    When do I get the refund?           04:21 PM, 29th Mar                   Mohammad                   First we will have to get the status update from the concerned team.           04:21 PM, 29th Mar                   Mohammad                   After that you can create the return request.           04:21 PM, 29th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successfu
 l pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:22 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           04:23 PM, 29th Mar                     Chantal Touma                    I think it will take too much time And I needed the jacket before Saturday  As I was travelling           04:24 PM, 29th Mar                   Mohammad                   We can understand your situation but it is the general time frame of the return and refund process           04:26 PM, 29th Mar                     Chantal Touma                    Sorry I am disappointed           04:26 PM, 29th Mar                   Mohammad                   But in the meantime you can place the order for the item you want.           04:27 PM, 29th Mar                     Chantal Touma                    Ok           04:27 PM, 29th Mar                   Mohammad   
                 Once the order status will update we will inform you via the email.           04:29 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:31 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945153