Subject: Ticket Assigned - Conversation with Caroline
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:07:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Caroline Caroline                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  caroline Bot:  Hi caroline, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421786735 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032523001333     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502530581 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good afternoon Caroline, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you. Agent:  Could you please confirm is this your phone number +971502530581? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:59 PM, 29th Mar                     Caroline                    0502530581 is my number           01:59 PM, 29th Mar                   Mohammad                   Good Afternoon Caroline, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:01 PM, 29th Mar                   Mohammad                   Thank you for sharing the contact number.           02:04 PM, 29th Mar                   Mohammad                   Kindly note that we will forward the same to the delivery team to expedite the delivery.           02:05 PM, 29th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:05 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:07 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944152