Subject: Ticket Assigned - Conversation with Ragesh Ravi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 10:00:05 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ragesh Ravi Ragesh Ravi                    Hi Good afternoon           01:34 PM, 29th Mar                     Ragesh Ravi                    I have placed an order for sandal and it’s supposed to come yesterday, unfortunately I didn’t get it yet.           01:35 PM, 29th Mar                     Ragesh Ravi                    This is the order number           01:36 PM, 29th Mar                   Mohammad                   Good Afternoon Ragesh, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:41 PM, 29th Mar                     Ragesh Ravi                    Hi Khalid           01:42 PM, 29th Mar                     Ragesh Ravi                    As I knew, there is an issue with the address           01:42 PM, 29th Mar                     Ragesh Ravi                    So is there any option for change the address           01:43 PM, 29th Mar                     Ragesh Ravi                    Or cancel the order           01:44 PM, 29th Mar                   Mohammad                   Kindly note that it is not possible to change the address at this moment.           01:45 PM, 29th Mar                   Mohammad                   But you can share with us the updated address and we will forward the same to the delivery team.           01:46 PM, 29th Mar                     Ragesh Ravi                    So how do get my order           01:46 PM, 29th Mar                     Ragesh Ravi                    This is my address           01:47 PM, 29th Mar                   Mohammad                   You will the order on your updated address.           01:47 PM, 29th Mar                   Mohammad                   But make sure to update the address before placing your next order.           01:47 PM, 29th Mar                     Ragesh Ravi                    This is my real address and I was ordering the sandals for my college’s son so I put their address.           01:49 PM, 29th Mar                   Mohammad                   There is no problem with it.           01:51 PM, 29th Mar                   Mohammad                   The address you share with us, kindly confirm if you want to deliver the order on the same.           01:52 PM, 29th Mar                     Ragesh Ravi                    So I deleted their address and Kindly send the order to my address if possible.           01:52 PM, 29th Mar                     Ragesh Ravi                    Send the order to this address please           01:53 PM, 29th Mar                   Mohammad                   Thank you for the confirmation.           01:55 PM, 29th Mar                   Mohammad                   We will forward the same address and will update you via the email once have any update.           01:55 PM, 29th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:55 PM, 29th Mar                     Ragesh Ravi                    Can you confirm how long it’s take the delivery approximately           01:57 PM, 29th Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           01:58 PM, 29th Mar                     Ragesh Ravi                    Thanks           01:59 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:59 PM, 29th Mar                     Ragesh Ravi                    You too           01:59 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944108