Subject: Ticket Assigned - Conversation with Amirah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 09:42:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amirah Amirah                    Hi           01:12 PM, 29th Mar                     Amirah                    I would like to raise a complain regarding my delivery order.           01:13 PM, 29th Mar                   Mohammad                   Good Afternoon Amirah, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           01:14 PM, 29th Mar                   Mohammad                   Could you please confirm us the order id 9422584237?           01:17 PM, 29th Mar                     Amirah                    Yes           01:17 PM, 29th Mar                   Mohammad                   Thank you for the confirmation.           01:17 PM, 29th Mar                   Mohammad                   Could we ask about the complaint you want to raise?           01:18 PM, 29th Mar                     Amirah                    He as
 ked for my location in whatsapp so I sent him. I then ask him to bring change for 500 but he said he doesn't have. This is the only money I have and how he handled the issue is quite unacceptable.           01:20 PM, 29th Mar                     Amirah                             01:20 PM, 29th Mar                     Amirah                    This is the conversation I had with him.           01:21 PM, 29th Mar                   Mohammad                   Thank you for sharing the concnern.           01:21 PM, 29th Mar                     Amirah                    I can't say he's rude but it seems like he doesn't care at all.           01:22 PM, 29th Mar                   Mohammad                   Kindly note that we will forward the issue to the delivery team and will ask them to take the action against the driver and deliver your order on priority.           01:22 PM, 29th Mar                   Mohammad                   Good Afternoon Bhavika, Thank you for contacting Babyshop
 , This is Khalid, I will be happy to help you.           01:22 PM, 29th Mar                     Amirah                    Delivery drivers are expected to have change with them especially  if they have COD orders.           01:23 PM, 29th Mar                     Amirah                    Please, whoever will deliver my order next must bring change.           01:24 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           01:27 PM, 29th Mar                     Amirah                    Will you deliver it today?           01:30 PM, 29th Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           01:34 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           01:37 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Baby
 shop.  Have a wonderful day.           01:41 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5944011