Subject: Ticket Assigned - Conversation with Mrs.Spencer
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:35:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs.Spencer Mrs.Spencer                    Good day           12:26 PM, 29th Mar                     Mrs.Spencer                    I received my orders yesterday           12:27 PM, 29th Mar                     Mrs.Spencer                    But some sizes are small for me           12:27 PM, 29th Mar                     Mrs.Spencer                    So I wanted to exchange           12:27 PM, 29th Mar                     Mrs.Spencer                    But when I go to the app it’s still showing that my items are not delivered           12:27 PM, 29th Mar                     Mrs.Spencer                    So I’m unable to return           12:27 PM, 29th Mar                     Mrs.Spencer                    Could you kindly update my profile so I can return and exchange some items           12:28 PM, 29th Mar                     Mrs.Spencer                    Thank you           12:28 PM, 29th Mar                     Mrs.Spencer                             12:28 PM, 29th Mar                     Mrs.Spencer                             12:29 PM, 29th Mar                   Mohammad                   Good Afternoon Maureen, Thank you for contacting Max, This is Khalid,  I will be happy to help you.           12:29 PM, 29th Mar                     Mrs.Spencer                    Good day           12:30 PM, 29th Mar                     Mrs.Spencer                    I received my orders yesterday           12:30 PM, 29th Mar                     Mrs.Spencer                    But some sizes are small for me           12:30 PM, 29th Mar                     Mrs.Spencer                    So I wanted to exchange           12:30 PM, 29th Mar                     Mrs.Spencer                    But when I go to the app it’s still showing that my items are not delivered           12:30 PM, 29th Mar                     Mrs.Spencer                    So I’m unable to return           12:30 PM, 29th Mar                     Mrs.Spencer                    Could you kindly update my profile so I can return and exchange some items           12:30 PM, 29th Mar                     Mrs.Spencer                    Thank you           12:30 PM, 29th Mar                     Mrs.Spencer                             12:30 PM, 29th Mar                     Mrs.Spencer                             12:30 PM, 29th Mar                   Mohammad                   We would like to inform you that in online return request you will only get the refund not the replacement.           12:30 PM, 29th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           12:30 PM, 29th Mar                     Mrs.Spencer                    Can I visit any Max store           12:31 PM, 29th Mar                     Mrs.Spencer                    Or there are specific ones that I can exchange for           12:32 PM, 29th Mar                     Mrs.Spencer                    From           12:32 PM, 29th Mar                     Mrs.Spencer                    I’m in Abu Dhabi           12:32 PM, 29th Mar                   Mohammad                   You can visit any Max store to get the items exchanged.           12:33 PM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           12:34 PM, 29th Mar                     Mrs.Spencer                    Well noted thank you           12:34 PM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:34 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943633