Subject: Ticket Assigned - Conversation with Sim
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:00:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sim Sim                    Hi           11:47 AM, 29th Mar                     Sim                    Order no #9422465420 I would like to exchange some item size           11:48 AM, 29th Mar                     Sim                    I am unable to do it online   Like you please help me on it           11:48 AM, 29th Mar                   Mohammad                   Good Afternoon Samina, Thank you for contacting Max, This is Khalid, I will be happy to help you.           11:50 AM, 29th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           11:51 AM, 29th Mar                     Sim                    Thank you           11:51 AM, 29th Mar                     Sim                    Unfortunately I am not able to manage to go to store  This is why want to exchange it online  But why the option has not been activated yet           11:52 AM, 29th Mar                   Mohammad                   Kindly note that you can only return the items through online return request but the replacement will not be applicable.           11:53 AM, 29th Mar                     Sim                    Okkk let’s make a return           11:53 AM, 29th Mar                     Sim                    But why the return option is not there yet           11:54 AM, 29th Mar                   Mohammad                   Is your order delivered to you?           11:55 AM, 29th Mar                     Sim                    Yes           11:55 AM, 29th Mar                     Sim                    Yesterday           11:55 AM, 29th Mar                   Mohammad                   Thank you for the confirmation.           11:57 AM, 29th Mar                   Mohammad                   Kindly note that we will have to get the status update with our concerned team.           11:57 AM, 29th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:57 AM, 29th Mar                     Sim                    Sure           11:57 AM, 29th Mar                     Sim                    Thank you for help           11:58 AM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           11:58 AM, 29th Mar                     Sim                    But please get it done           11:58 AM, 29th Mar                     Sim                    Thank you           11:58 AM, 29th Mar                   Mohammad                   Once it will be updated we will inform you via the email.           11:59 AM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           11:59 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943428