Subject: Ticket Assigned - Conversation with Zahra Dewji
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 07:58:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Zahra Dewji Zahra Dewji                    Hello           11:28 AM, 29th Mar                     Zahra Dewji                    I need to exchange something from my last order the size is too big           11:28 AM, 29th Mar                     Zahra Dewji                    I can’t do it because on the app it says my parcel is processing           11:28 AM, 29th Mar                     Zahra Dewji                    But it has been delivered already           11:28 AM, 29th Mar                     Zahra Dewji                    And I’d like to exchange one of the tshirts           11:28 AM, 29th Mar                     Zahra Dewji                    Pls help           11:28 AM, 29th Mar                   Mohammad                   Good Afternoon Zahra, Thank you for contacting Max, This is Khalid, I will be happy to help you.           11:40 AM, 29th Mar                     Zahra Dewji                    ?           11:40 AM, 29th Mar                     Zahra Dewji                    I need to exchange something from my last order the size is too big           11:40 AM, 29th Mar                     Zahra Dewji                    I can’t do it because on the app it says my parcel is processing           11:40 AM, 29th Mar                     Zahra Dewji                    But it has been delivered already           11:40 AM, 29th Mar                     Zahra Dewji                    And I’d like to exchange one of the tshirts           11:40 AM, 29th Mar                     Zahra Dewji                    Pls help           11:40 AM, 29th Mar                   Mohammad                   Could you please confirm us your order id 9422364416?           11:41 AM, 29th Mar                     Zahra Dewji                    Yes it is           11:41 AM, 29th Mar                   Mohammad                   Thank you for the confirmation.           11:42 AM, 29th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           11:42 AM, 29th Mar                     Zahra Dewji                    Which max store can I return the product to ?           11:43 AM, 29th Mar                     Zahra Dewji                    Any max store in dubai ?           11:43 AM, 29th Mar                     Zahra Dewji                    I want it to be picked up from my house …           11:43 AM, 29th Mar                     Zahra Dewji                    I thought you had free returns. ?           11:43 AM, 29th Mar                   Mohammad                   Kindly note that the online returns are free of cost but you will not get the replacement in online return.           11:46 AM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           11:49 AM, 29th Mar                     Zahra Dewji                    Will I get the money back ? And then I can order again the correct size ?           11:50 AM, 29th Mar                     Zahra Dewji                    Your answers are not too clear           11:50 AM, 29th Mar                     Zahra Dewji                    I’m not too happy with this contact service :(           11:50 AM, 29th Mar                     Zahra Dewji                    How can I ask for online return is my main issue . When my order says it’s still in process           11:50 AM, 29th Mar                     Zahra Dewji                    I need it to say delivered           11:50 AM, 29th Mar                     Zahra Dewji                    So I can ask for online return right ?           11:51 AM, 29th Mar                     Zahra Dewji                    This is what I need help in           11:51 AM, 29th Mar                   Mohammad                   Thank you for the clarification.           11:51 AM, 29th Mar                   Mohammad                   Kindly note that to get the status update we will have to forward the issue to the concerned team.           11:52 AM, 29th Mar                   Mohammad                   Once the status will be updated we will inform you via the email.           11:52 AM, 29th Mar                   Mohammad                   Is there anything else I can assist you with?           11:54 AM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           11:58 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943422