Subject: Ticket Assigned - Conversation with Saranya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 07:49:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saranya Saranya                    Hi           11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Hello Saranya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:27 AM, 29th Mar                     Saranya                    2           11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:27 AM, 29th Mar                     Saranya                    2           11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:27 AM, 29th Mar                     Saranya                    1           11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:27 AM, 29th Mar                     Saranya                    [email-masked]           11:27 AM, 29th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:27 AM, 29th Mar                     Saranya                    following order number: 9422431212           11:28 AM, 29th Mar                     Saranya                    I need to return some of the items           11:28 AM, 29th Mar                     Saranya                    But in app I can’t able to return           11:28 AM, 29th Mar                     Saranya                    Still the order status in processing           11:28 AM, 29th Mar                     Saranya                    Pls change the order status as “delivered “           11:29 AM, 29th Mar                   Mohammad                   Good Afternoon Saranya, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           11:40 AM, 29th Mar                     Saranya                    This order           11:41 AM, 29th Mar                   Mohammad                   We would like to inform you that we will have to forward the issue to the concerned team.           11:44 AM, 29th Mar                   Mohammad                   Once the order status will be updated we will update you via the email.           11:44 AM, 29th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:44 AM, 29th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:48 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5943382