Subject: Ticket Assigned - Conversation with Ruqaiya Mufaddal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 16:43:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ruqaiya Mufaddal Ruqaiya Mufaddal                    I am still waiting           08:18 PM, 28th Mar                     Ruqaiya Mufaddal                    I can’t believe the order is still not here           08:18 PM, 28th Mar                     Ruqaiya Mufaddal                    I need to speak to the manager right now           08:18 PM, 28th Mar                   Mohammad                   Good Evening Ruqaiya, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           08:21 PM, 28th Mar                     Ruqaiya Mufaddal                    I need to speak to the manager           08:22 PM, 28th Mar                   Mohammad                   Kindly note that we have already forwarded your query to the concerned team.           08:24 PM, 28th Mar                   Mohammad                   You can expect the call from our side withing 24 hours.           08:25 PM, 28th Mar                     Ruqaiya Mufaddal                    Do you understand it’s been 4 days now           08:25 PM, 28th Mar                     Ruqaiya Mufaddal                    Order has not been delivered           08:25 PM, 28th Mar                     Ruqaiya Mufaddal                    I have paid for it via card           08:25 PM, 28th Mar                     Ruqaiya Mufaddal                    I’ve been given false news that order will be delivered soon           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been more than 24 hours already           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    I am done chatting done calling           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    What kind of a system is this           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    No one person can give me progress on my order           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    3 days*           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    What is this           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    I have paid for shipping           08:26 PM, 28th Mar                     Ruqaiya Mufaddal                    There is no one to support me in any way           08:27 PM, 28th Mar                     Ruqaiya Mufaddal                    What is soon           08:27 PM, 28th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           08:27 PM, 28th Mar                     Ruqaiya Mufaddal                    Give information to your customers this has been my worse experience           08:27 PM, 28th Mar                     Ruqaiya Mufaddal                    Honestly I don’t care about your apology because with apolgy there needs to be progress           08:27 PM, 28th Mar                   Mohammad                   Rest assured we have already forwarded your issue to the concerned team to call you back.           08:27 PM, 28th Mar                     Ruqaiya Mufaddal                    You have been raising concerns since yesterday           08:28 PM, 28th Mar                     Ruqaiya Mufaddal                    How can you not know where one order is           08:28 PM, 28th Mar                     Ruqaiya Mufaddal                    What os this           08:28 PM, 28th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           08:32 PM, 28th Mar                     Ruqaiya Mufaddal                    I need the information now Where is my order           08:33 PM, 28th Mar                   Mohammad                   As a customer support we can only follow up with our team.           08:33 PM, 28th Mar                     Ruqaiya Mufaddal                    You can prioritize           08:33 PM, 28th Mar                     Ruqaiya Mufaddal                    Rheee is no update           08:33 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been more than 24 hours           08:33 PM, 28th Mar                   Mohammad                   We can understand your disappointment here.           08:35 PM, 28th Mar                   Mohammad                   Kindly allow us some more time so that we can assist you fully.           08:35 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s like a dead end           08:35 PM, 28th Mar                     Ruqaiya Mufaddal                    I am staying here on hold           08:35 PM, 28th Mar                     Ruqaiya Mufaddal                    Do not close the chat           08:35 PM, 28th Mar                     Ruqaiya Mufaddal                    I need update now           08:35 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been too long           08:35 PM, 28th Mar                   Mohammad                   As we already informed you we are not able to check the details at our end, we will have to follow up with the concerned team.           08:36 PM, 28th Mar                   Mohammad                   This is the reason we are asking you for some more time to check the details.           08:37 PM, 28th Mar                     Ruqaiya Mufaddal                    But how much time           08:37 PM, 28th Mar                     Ruqaiya Mufaddal                    It’s been so long           08:38 PM, 28th Mar                     Ruqaiya Mufaddal                    Ask that team to revert now           08:38 PM, 28th Mar                   Mohammad                   We have already forwarded your issue to the team and we are also following up with them.           08:39 PM, 28th Mar                     Ruqaiya Mufaddal                    Waiting           08:39 PM, 28th Mar                   Mohammad                   You will be contacted soon.           08:40 PM, 28th Mar                   Mohammad                   We are again going to follow up with them to contact you on priority.           08:41 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:43 PM, 28th Mar                     Ruqaiya Mufaddal                    I’m waiting for an update on this chat           08:43 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5940277