Subject: Ticket Assigned - Conversation with Maryrose
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 16:37:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maryrose Maryrose                    Hi..           08:14 PM, 28th Mar                     Maryrose                    I need to return some items for Order 9421626296 due to size but the status is still processing not delivered..           08:16 PM, 28th Mar                   Mohammad                   Good Evening Maryrose, Thank you for contacting Max, This is Khalid, I will be happy to help you.           08:26 PM, 28th Mar                   Mohammad                   We have checked and found that your order is updated successfully.           08:30 PM, 28th Mar                   Mohammad                   Now you can create the return request for the items you want to return.           08:30 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           08:33 PM, 28th Mar                     Maryrose 
                    Is there no option to replace only the items with different size?           08:34 PM, 28th Mar                     Maryrose                    Thank you           08:34 PM, 28th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           08:36 PM, 28th Mar                     Maryrose                    I see.. thank you. You are very helpful.           08:36 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:37 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5940245