Subject: Ticket Assigned - Conversation with Mrs.avis
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 16:20:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs.avis Mrs.avis                    Hi           08:03 PM, 28th Mar                     Mrs.avis                    From my order no. 9421077486, I received everything except for a tshirt.           08:04 PM, 28th Mar                     Mrs.avis                             08:04 PM, 28th Mar                     Mrs.avis                    I have encircled the missing item.           08:05 PM, 28th Mar                     Mrs.avis                    Please check and let me know why is it missing?           08:05 PM, 28th Mar                   Mohammad                   Good Evening Mrs Avis, Thank you for contacting Max, This is Khalid, I will be happy to help you.           08:10 PM, 28th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:11 PM, 28th Mar  
                    Mrs.avis                    I received my order 9421077486 today but 1 item is missing           08:11 PM, 28th Mar                   Mohammad                   Thank you for your patience.           08:13 PM, 28th Mar                   Mohammad                   We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same.           08:13 PM, 28th Mar                     Mrs.avis                    Ok thankyou           08:14 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           08:15 PM, 28th Mar                     Mrs.avis                    May I know how much was refunded?           08:15 PM, 28th Mar                     Mrs.avis                    And when was it done?           08:16 PM, 28th Mar                   Mohammad                   The 
 refund of amount AED 3.48 processed on to your original mode of payment dated on 3/21/23 and AED 4.52 was refunded on your My credit wallet.           08:18 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:19 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5940159