Subject: Ticket Assigned - Conversation with Jai
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 14:36:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jai Jai                    Hi           06:23 PM, 28th Mar                   Mohammad                   Good Evening Jai, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           06:24 PM, 28th Mar                     Jai                    9421858224 is the order number           06:24 PM, 28th Mar                     Jai                    I requested for cancellation but they delivered it today           06:24 PM, 28th Mar                     Jai                    How to return the item back?           06:25 PM, 28th Mar                     Jai                             06:25 PM, 28th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:26 PM, 28th Mar                     Jai                    I have requested this from yesterday but the status keeps changing           06:26 PM, 28th Mar                     Jai                    It’s very fragile and weak and I don’t want to risk putting my baby in it           06:27 PM, 28th Mar                   Mohammad                   Thank you for your patience.           06:27 PM, 28th Mar                     Jai                    Can you pls provide a resolution at the earliest           06:28 PM, 28th Mar                   Mohammad                   Kindly note that we will forward the issue to our concerned team and will update you via the email.           06:28 PM, 28th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:28 PM, 28th Mar                     Jai                    But the status still shows placed and Babyshop application doesn’t work most of the times           06:29 PM, 28th Mar                   Mohammad                   We are sorry for this.           06:30 PM, 28th Mar                   Mohammad                   We request you to kindly try to uninstall and reinstall the app.           06:31 PM, 28th Mar                     Jai                    I did that.           06:31 PM, 28th Mar                     Jai                    When can I expect response for the return           06:31 PM, 28th Mar                   Mohammad                   It may take upto 24-48 hours to get the response from the team.           06:32 PM, 28th Mar                     Jai                    Thanks           06:33 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           06:33 PM, 28th Mar                     Jai                    I can expect response before Thursday I think           06:33 PM, 28th Mar                     Jai                    Or at least           06:33 PM, 28th Mar                   Mohammad                   We will try to resolve your issue at the earliest.           06:33 PM, 28th Mar                     Jai                    Can I drop the item to the nearest store           06:33 PM, 28th Mar                   Mohammad                   We are sorry to inform you but the store team will not entertain the same.           06:34 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           06:36 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5939896