Subject: Ticket Assigned - Conversation with Dina Ghanem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:34:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dina Ghanem Dina Ghanem 
                   Hello           02:35 PM, 21st Mar      

              
 Dina Ghanem 
                   Anyone here ?           02:38 PM, 21st Mar      

              
 Dina Ghanem 
                   9417154158           02:38 PM, 21st Mar      

              
 Dina Ghanem 
                   9417155445           02:38 PM, 21st Mar      

              
 Dina Ghanem 
                   9417154081           02:38 PM, 21st Mar      

              
 Dina Ghanem 
                   9417153023           02:38 PM, 21st Mar      

              
 Dina Ghanem 
                   I bought 4 items and it’s all cancelled from your side           02:39 PM, 21st Mar      

              
 Dina Ghanem 
                   And until now I did not receive the refund           02:39 PM, 21st Mar      

              
 Dina Ghanem 
                   This the order’s number           02:39 PM, 21st Mar      

              
 Dina Ghanem 
                   And I checked with the bank it’s hold from your side           02:39 PM, 21st Mar      

              
 Dina Ghanem 
                   Ad this is the translation Id           02:39 PM, 21st Mar      

              
 Dina Ghanem 
                   969202           02:40 PM, 21st Mar      

              
 Dina Ghanem 
                   969818           02:40 PM, 21st Mar      

              
 Dina Ghanem 
                   970376           02:40 PM, 21st Mar      

              
 Dina Ghanem 
                   971747           02:40 PM, 21st Mar      

            
 Mohammad                   Good Afternoon Dina, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           02:50 PM, 21st Mar 

            
 Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:51 PM, 21st Mar 

              
 Dina Ghanem 
                   Ok sure           02:51 PM, 21st Mar      

            
 Mohammad                   Thank you for your patience.           02:53 PM, 21st Mar 

            
 Mohammad                   We would like to inform you that we the payment was void at our end for all the four ends.           02:54 PM, 21st Mar 

            
 Mohammad                   It means the payment did not captured at our end and these will be reversed by the bank.           02:54 PM, 21st Mar 

            
 Mohammad                   We request you to kindly raise the chargeback/objection with the bank if the amount is not reflecting in your account.           02:55 PM, 21st Mar 

              
 Dina Ghanem 
                   One minute           02:55 PM, 21st Mar      

              
 Dina Ghanem 
                   Brother           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   I already check with the bank           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   And he said all the amounts it’s hold from your side           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   And this the transaction Id           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   969202           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   969818           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   970376           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   971747           02:59 PM, 21st Mar      

              
 Dina Ghanem 
                   I contacted you before and you told me to provide you with the transaction Id           03:00 PM, 21st Mar      

            
 Mohammad                   In this situation we will have to check the same with our concerned team and we will update you via the email once we will have any update.           03:03 PM, 21st Mar 

            
 Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:03 PM, 21st Mar 

            
 Mohammad                   Is there anything else I can assist you with?           03:04 PM, 21st Mar 

              
 Dina Ghanem 
                   Ok           03:05 PM, 21st Mar      

              
 Dina Ghanem 
                   Please I will wait your answer for this issue           03:05 PM, 21st Mar      

            
 Mohammad                   We will get back to once we will have any confirmation. Kindly allow us some time so that we can check the issue.           03:08 PM, 21st Mar 

            
 Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           03:08 PM, 21st Mar 

       

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